In-store retail media, which includes digital screens, smart carts, audio, and product sampling inside physical stores, remains the least developed segment of retail media. Yet demand is rising as advertisers seek to reach shoppers in the aisle, where most retail purchases still occur. High infrastructure costs and organizational silos, however, continue to limit the channel's growth. This FAQ covers the market's size, the grocery opportunity, and how retailers and advertisers should invest.
This FAQ explores the scale of the ecommerce returns challenge, the policies that most influence shopper behavior, and the strategies retailers should prioritize in 2026 to reduce costs without sacrificing loyalty.
This FAQ covers private label's scale, where it is winning, and what the shift means for retailers and brand manufacturers.
This FAQ covers the recommerce market's size, the consumers driving it, and how brands should respond.
Retailers expect 15.8% of annual sales, or about $849.9 billion, to be returned this year, a slight drop from 16.9% in 2024, according to a new report from the National Retail Federation and Happy Returns. The shift suggests stricter return policies, such as charging fees, are discouraging some returns but also risking customer loyalty. With most shoppers prioritizing free and flexible return options, retailers are expanding in-store, QR-based, and “no box, no label” methods to boost convenience. Balancing return costs with shopper expectations remains key to maintaining satisfaction and long-term loyalty.
Amazon and Walmart widen their lead as shoppers raise their standards.
Creative brands are capturing attention without official rights.
Bath & Body Works, Nordstrom, and Staples seek new shoppers through partnerships.
Rollbacks risk lasting customer losses as more shoppers shun brands they believe abandoned inclusion.
Investing in an up-and-coming travel destination satisfies adventurous cardholders and deepens network ties in a key emerging region.
Cash App may expand lending products as its users mature financially—putting banks on notice.
Payment providers must improve chargeback detection or risk higher losses and weaker trust in agentic commerce.
TikTok audiences watch just 21% of the average branded video, meaning 4 out of 5 viewers drop off before the end, according to a March report from Dash Social.
Responsive brands turn social into sales: Consumers favor brands that reply on social, making customer service a key driver of purchases and loyalty.
As Gen Z ownership nears millennials’, banks must add crypto services or risk losing younger customers.
Consumer spending holds up even as inflationary pressures continue to build.
LongHorn thrives by pairing value with quality, while mid-tier concepts struggle to stand out.
Shein wins on price and Uniqlo on identity, leaving H&M searching for relevance.
Bain trims expectations as Middle East conflict and softer tourism weigh on demand.
The launch of Visa Destinations beefs up travel rewards that nets younger consumers’ loyalty