Newsletter sign-up
Does my company subscribe?
Contact Sales:1-800-405-0844
EMARKETER
Log in
Become a ClientGet a DemoPricing
ArticlesPricing

Products

See All Solutions →
By ProductEMARKETER PRO+Analyst Access Program
By Use CaseDetermine Market SizingDevelop StrategiesAllocate BudgetBenchmark PerformanceWin New BusinessDevelop Go-to-Market StrategyStay InformedThought LeadershipSee All Use Cases →
Advertising & Sponsorship
Boost your brand and generate demand with media programs.
Learn More →

Events & Resources

Learning Center
Read through guides, explore resource hubs, and sample our coverage.
Learn More →
Events
Register for an upcoming webinar and track which industry events our analysts attend.
Learn More →
Podcasts
Listen to our podcast, Behind the Numbers for the latest news and insights.
Learn More →

Topics

See All Topics →
Advertising & MarketingSocial MediaContent MarketingEmail MarketingVideoBrowse All →
Ecommerce & RetailEcommerce SalesMcommerceRetail SalesSocial CommerceBrowse All →
Financial ServicesBankingPaymentsFintechWealth ManagementBrowse All →
GeographiesAsia-PacificCentral & Eastern EuropeLatin AmericaMiddle East & AfricaNorth AmericaWestern Europe
HealthValue-Based CareDigital TherapeuticsTelehealthOnline PharmacyBrowse All →
TechnologyConnected Devices5GArtificial Intelligence (AI)Browse All →
More IndustriesReal EstateCustomer ExperienceB2BTravelSmall Business (SMB)Browse All →

Latest Articles

Explore our Research →

When BNPL moves into the monthly budget, payment awareness falls apart

Article |
 Mar 20, 2026

Robo-advisory may be the gateway to human-advised relationships

Article |
 Mar 20, 2026

Wealth advisors are branching out into lifestyle services

Article |
 Mar 20, 2026

JPMorgan pursues wealth management for professional athletes

Article |
 Mar 20, 2026

Shoptalk 2026 preview: AI, retail media, and the new rules of discovery

Article |
 Mar 20, 2026

Rare disease audiences gravitate toward non-traditional health information sources

Article |
 Mar 20, 2026

Expiring ACA subsidies drive up uninsured rates, force consumers to switch plans

Article |
 Mar 20, 2026

Pinterest’s spring 2026 search trends favor mini upgrades over remodels

Article |
 Mar 20, 2026

Lilly’s new GLP-1 posts strong weight loss in diabetes study

Article |
 Mar 20, 2026

Maryland bill pushes for transparency in disease awareness ads

Article |
 Mar 20, 2026
Browse All →

About

Our Story
Learn more about our mission and how EMARKETER came to be.
Learn More →
Our Clients
Key decision-makers share why they find EMARKETER so critical.
Learn More →
Our People
Take a look into our corporate culture and view our open roles.
Join the Team →
Our Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More →
Newsroom
See our latest press releases, news articles or download our press kit.
Learn More →
Contact Us
Speak to a member of our team to learn more about EMARKETER.
Contact Us →
EMARKETER

Infopack: Customer Experience 2025

Trends, Technology, and Tactics Shaping CX

Report by Tracy Tang  |  Feb 20, 2025
Download
Report
Deck
Share
About This Report
Consumers value convenience and speed, but brand trust and data security also rank high among customer service priorities.
Topics
Customer Experience
US

This deck provides a collection of the most relevant data and information to help you and your customers understand:

  • Key metrics marketers use to measure customer experience
  • Customer expectations, use of technology, and pain points within the customer experience
  • How marketers are responding to customer expectations

authors

Tracy Tang

Contributors

Wendy Louie-Lam
Senior Forecasting Analyst
Jennifer Pearson
VP, Research
Amy Rotondo
Director, US Research
Sakina Thanawala
Copy Editor
Emman Velasco
Chart Editor
Already have a subscription?Sign In

Access All Charts and Data

Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry

Become a Client
Unlock Unlimited Insights with PRO+
EMARKETER

Geographies

EMARKETER

Media Services

Free Content

Contact Us →

Worldwide HQ

685 Third Avenue21st FloorNew York, NY 100171-800-405-0844

Sales Inquiries

1-800-405-0844[email protected]

* Copyright © 2026 
EMARKETER Inc. All Rights Reserved.