Infopack: Australia AI and Commerce

AI-Powered Shopping Gains Traction, but Consumers Still Want the Final Say

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About This Report
AI is reshaping how consumers in Australia discover, research, and buy products. As shoppers embrace the technology, brands must balance convenience and personalization with transparency and trust.

AI is reshaping how consumers in Australia discover, research, and buy products. As more shoppers adopt the technology, brands need to balance AI-driven convenience and personalization with consumer expectations around transparency, trust, and control.

This deck covers:

  • How consumers in Australia are using AI across the shopping journey
  • Consumer attitudes toward AI-powered shopping and advertising
  • Opportunities for AI to help drive sales

authors

Man-Chung Cheung

Contributors

Norbert Corpuz
Wendy Malloy
Director, Reports Editor
Ana Sazon
Data Visualization Editor
Sakina Thanawala
Copy Editor
Matt Torpey
Senior Data Visualization Editor
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